Direct Payments Users – Useful Websites and Organisation Contacts

Below is a selection of Useful Websites and Organisation Contacts that may be a useful source of information and resources for Direct Payment Users..

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Useful Organisation Contacts

Useful Websites for DP Users

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Useful Organisation Contacts

Useful Websites for DP Users

Useful Websites

Action on Disability (AoD)

https://actionondisability.org.uk/independent-living/  

There will be a website post titled ‘Direct Payments Users – Employment Information’. This will contain factsheets relating to employer’s information and guidance. The information in the factsheets have been sourced from:

  • UK,
  • LIFG (Low Income Reform Group)
  • Disability Rights uk

These factsheets are there to be used as a generic reference guide only.

Acas (Advisory, Conciliation and Arbitration Service)

www.acas.org.uk

Acas provide information, advice, training, conciliation and other services for employers and employees to help prevent or resolve workplace problems.

Care Quality Commission (CQC)

https://www.cqc.org.uk/

An independent regulator of health and adult social care in England.

The are there to make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

DirectGov

www.gov.uk

A government website offering services and information – simpler, clearer

Disability Rights UK

www.disabilityrightsuk.org

They are a disability organisation working to create a society where everyone with lived experience of disability or health conditions can participate equally as full citizens.

HomeTouch

www.myhometouch.com

HomeTouch provide a elderly care digital service. They also offer two products, a carer marketplace and a tablet-based application. Our purpose is twofold: to help the elderly become less isolated and more active, and to provide families, carers and care providers with a set of productivity, monitoring and communication tools.

Home Care Direct

www.homecaredirect.co.uk

People centred support for someone receiving a Personal Budget, Direct Payment, Personal Health Budget or using your own funds This means choosing and managing your own personal assistants and organising your rotas so you know who is coming into your home and when. It also means supporting you to follow your interests, achieve your goals and realise your ambitions in life.

In Control

www.in-control.org.uk

They are a national charity working for an inclusive society where everyone has the support they need to live a good life and make a valued contribution.

Low Income Reform Group

www.litrg.org.uk

Information and advice relating to employment, tax, PAYE, pensions

People First

www.peoplefirstinfo.org.uk

People First are council-funded and run, with the aim of providing information and resources covering the whole of the private, voluntary and public sector across the three boroughs (Hammersmith & Fulham, Kensington and Chelsea and Westminster)

Pensions Regulator

www.thepensionsregulator.gov.uk

Statutory regulator for occupational pension schemes in the UK. Site provides contact information and details of relevant publications.

Skills for Care

www.skillsforcare.org.uk

Working with social care employers to deliver high quality care

Useful Organisations / Contacts

Acas (Advisory, Conciliation and Arbitration Service)

Telephone:     0300 123 1150 (Customer Services)

Address:         Acas London, Euston Tower, 286 Euston Road, London, NW1 3JJ.

Acas provide information, advice, training, conciliation and other services for employers and employees to help prevent or resolve workplace problems.

Action on Disability (AoD)

We have Advocacy and Welfare Benefits Teams that may be able to support you in some way. Please ring Reception and further information and to be put through to the relevant team.

Advocacy: Hana Smeeth (Manager), Christopher Blewitt and Yetunde Adise (Advocates).

Welfare Benefits: Tom Kenny (Adults over 18), Doreen Hilton (Children upto 18 and Parents).

Telephone:  0207 381 2042 (Reception)

Email:            info@actionondisability.org.uk

Address:       Action on Disability, Lillie Road, Fulham, London, SW6 7SR  

Website: https://actionondisability,org.uk

Ask to speak to one of the team.

Care Quality Commission (CQC)

Telephone:  03000 616161
Fax:                03000 616171

Email:           Online contact form on the ‘contact us’ page of the w

Address:      CQC National Customer Service Centre, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA

Information:

We’re the independent regulator of health and adult social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

Carers Network

Telephone:             0207 386 9417 (Hammersmith) – 0208 960 3033 (Westminster)

Opening Times:     Monday – Friday 9.00 am – 5.00 pm – Open every day except bank holidays.

If the phones may be busy at times, but leave a message and someone will get back to you within one working day,

Email:                     info@carers-network.co.uk

Office Addresses:

Hammersmith:       Bishop Creighton House, 374 – 380 Lillie Road, London, SW6 7PH

Westminster:         Beethoven Centre,  Third Avenue, London, W10 4JL

Carers UK

Telephone:     0207 378 4999

Email:             contact them directly on their home page

Address:         Carers UK, 20 Great Dover Street, London, SE1 4LX

Information: Our expert telephone advice and support service is here if you want to talk about caring. If you’re looking for answers, they have online information and support.

  • We connect carers so no-one has to care alone.
  • We campaign together for lasting change.
  • We innovate to find new ways to reach and support carers.

Carers.org

Telephone:     0208 877 1200

Fax:                 0208 877 3936

Email:             info@wandsworthcarers.org.uk

Address:         181 Wandsworth High Street,  Wandsworth, London, SW18 4JE

Opening Hours: open to drop-in Monday – Thursday 10.00 am – 5.00 pm.

Covers: Balham, Earlsfield, Putney, Roehampton, Tooting, Wandsworth,

Disability Rights UK

Telephone:     0207 250 8181 (General Enquiries)
(Monday – Friday, 10.00 am – 12.30 pm and 1.30 pm – 4.00 pm)

Email:             enquiries@disabilityrightsuk.org

Telephone:     0300 555 1525 (Personal Budgets Helpline).

(Monday & Thursday, 9.00 am – 13.00 pm.

Email:             selfdirectedsupport@disabilityrightsuk.org

Address:         Ground Floor, CAN Mezzanine,  49 – 51 East Road, London, N1 6AH

Information: They are a disability organisation working to create a society where everyone with lived experience of disability or health conditions can participate equally as full citizens.

In Control

Telephone:     01564 821 650

Fax:                 01564 824 260

Email:             admin@in-control.org.uk

Address:         In Control,  Carillon House, Chapel Lane,

Information: We are a national charity working for an inclusive society where everyone has the support they need to live a good life and make a valued contribution.

Low Income Reform Group

Online Contact: www.litrg.org.uk/contact-us

Address:          LITRG, 1st Floor, Artillery House, 11 – 19 Artillery Row, London, SW1P 1RT

Information and advice relating to employment, tax, PAYE, pensions

Pensions Regulator

Work Based Pension Scheme Regulation Enquiry:

Telephone:   0845 600 0707

Email:             customersupport@tpr.gov.uk

Address:        The Pensions Regulator, Napier House, Trafalgar Place,  Brighton, BN1 4DW

Automatic Enrolment

Telephone:     0845 600 1011

Select from the following options if you.

  • Have a letter with a reference code of AEM15 on it, select option 1
  • Have a staging date enquiry or to find out your staging date, select option 2
  • Are calling about your declaration of compliance, select option 3.
  • For all other enquiries, select option 4.

Email:             customersupport@autoenrol.tpr.gov.uk

Address:         The Pensions Regulator,

PO Box 16314,

Birmingham, B23 3JP

Statutory regulator for occupational pension schemes in the UK. Site provides contact information and details of relevant publications.

Skills for Care

Telephone:  0113 245 1716 (main Reception)

Fax:                0113 243 6417

Address:       Skills for Care (London office),

Lynton House,  7 – 12 Tavistock Square, London, WC1H 9LT

London Contacts:

Ruth Keynes – Senior Locality Manager (London & the South East)
Mobile:            07779 350 936
Email               ruth.keynes@skillsforcare.org.uk

Laura Anthony – Locality Manager – South West London

Telephone:     01273 321 372,

Mobile:            07890 514 106
Email               laura.anthony@skillsforcare.org.uk

Working with social care employers to deliver high quality care